Support
The day-to-day work your people notice.
- Helpdesk for staff requests and faults
- Remote and on-site support
- New starter and leaver changes
- Device setup, moves and replacements
Managed Services
An outsourced helpdesk that acts like your internal IT department.
IT Logic was an early adopter of fixed-price maintenance contracts. You know the monthly cost in advance, and your people get support from a team that knows your environment.
- Since 2003
- Supporting clients
- 2,000
- Devices managed
- 450+
- SMB clients supported
- 300,000+
- Products from 200+ vendors
Recognise this?
Why businesses usually come to us.
Businesses rarely change provider over a single server failure. It is usually one of these three problems.
Ownership has scattered
Hardware from one supplier, licensing from another, the phone system from a third, and no single person who can answer for the whole environment.
Problems keep coming back
The same faults return every few weeks. Each ticket gets closed but the underlying cause stays, and your people have stopped reporting them.
There is no roadmap
Renewals arrive as surprises, hardware ages past its useful life, and there is no plan for the next twelve months.
One agreement
What changes when one team owns it.
Scope
What the agreement covers.
We agree the inclusions with you before the agreement starts, so you both know the scope before any work begins.
Maintenance
The scheduled work that stops faults happening.
- Patching and update management
- Monitoring and alerting across servers and endpoints
- Backup checks
- Endpoint protection and filtering
Improvement
Keeping records, licences and the plan up to date.
- Documentation kept current as things change
- Licence and warranty tracking
- Coordination of your other IT suppliers
- Regular service review with your leadership
Who we work with
Long experience in a small number of sectors.
The industries we work in
We support insurance brokers and underwriters, accountants, lawyers, real estate agents, associations and charities. What they have in common is a handful of business systems the whole office depends on, and little tolerance for downtime.
Because we know those systems, we look for the setting that broke rather than logging a ticket with the vendor.
The systems we support
We support broking and underwriting systems including Insight, Winbeat, iBAIS, Javln, Sunrise, Underwriter Central, OrganiseIT and Steadfast SVU, and business systems including LEAP, MYOB, Xero, Attache, Microsoft Dynamics 365 and AutoCAD, along with the Microsoft 365 and Windows Server environments underneath them.
Where the vendor supports a system, we manage that relationship so your staff are not caught between two suppliers.
The tools we run
Barracuda, Datto, Autotask, StorageCraft, Huntress, ThreatLocker, Duo and DNS filtering.
We run these tools on your behalf, so you do not have to buy, learn or administer them.
Vendor relationships and accreditations.
Long-standing partnerships with the major hardware and software vendors, including Microsoft Solutions Partner, HP, HPE and GFI Gold Partner status, and past recognition as N-able Partner of the Year and Citrix Silver Partner.
First step
Start with a free site audit.
If you are not ready to change providers, start with an audit. We look at the environment as it stands and tell you plainly what is working, what is at risk, and what we would do first.
Book a site auditWhat you receive
- An inventory of devices, servers and licensing
- Security posture and backup review
- A prioritised list of open risks
- A twelve-month view with indicative costs
Questions
Questions we get asked before people switch.
What does a managed service agreement cover?
It covers the day-to-day work: helpdesk for your people, maintenance and patching, monitoring, and coordination of your other IT suppliers. We agree the inclusions with you up front, so you know what the agreement covers before you sign.
Can you work alongside our internal IT team?
Yes. Many of our clients have internal IT staff. We can take the helpdesk load, provide escalation and specialist depth, or look after specific areas such as security or infrastructure while your team focuses on the business.
How is it priced?
Each agreement has a fixed price, so you know the monthly cost. We agree what the fixed price includes before you sign, and quote project work separately.
How do we get started?
Call 1300 762 122 or use the contact form. We will have a short conversation about your environment and what is prompting the change, then come back with a clear recommendation.