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Internet and Phones

Your internet and phones, supported by the team that runs the rest of your IT.

We operate as a virtual ISP in partnership with major Australian carriers, and supply cloud phone systems on GoTo Connect and Microsoft Teams Phone. The connection, the phones and the support sit in one agreement, with one number to call.

  • Business-grade fibre and NBN
  • Automatic failover
  • GoTo Connect and Teams Phone
Review your internet and phonesCloud Services
An isometric illustration of an office building connected by a glowing fibre line and a backup line to the cloud, with a desk phone and a smartphone in front.

Why it belongs with your IT

One team responsible for the line and the network.

With separate suppliers, an outage often turns into a dispute. The internet provider says it is the network, the IT provider says it is the line, and your people wait.

With IT Logic, one team is responsible for the line, the phones and the support. We are both your IT provider and your internet provider, so there is no question of whose problem it is.

Talk to the team
  • Business-grade internetFibre and NBN services supplied through our partnerships with major Australian carriers.
  • Cloud phone systemsGoTo Connect, or calling inside Microsoft Teams with Teams Phone. No phone system hardware to buy or host in your office.
  • One agreementConnectivity and phones can sit inside the same agreement as the rest of your IT.
  • Failover built inA backup connection takes over automatically if the main line drops, so calls and cloud apps keep working.

How it fits

One provider for the line, the phones and the support.

An office with staff laptops, phones and meeting rooms connects through a router and firewall over business-grade fibre or NBN, with a backup connection, to Microsoft 365 and Azure, a cloud phone system and the internet.
Email, files, calls and meetings all run over the connection, so we support it alongside the rest of your IT.

Scope

What we supply.

Internet

The connection your systems and calls run over.

  • Business-grade NBN
  • Dedicated fibre
  • Backup connection with automatic failover
  • Supplied with major Australian carriers
  • Supported by the same team as your IT

Phones

Cloud calling, with no phone system to host on site.

  • GoTo Connect cloud phone system
  • Microsoft Teams Phone, for calling inside Teams
  • Desk phones, desktop and mobile apps
  • Supported by the same team as your IT

Terms

Published, so you can read them first.

  • Internet Services Terms
  • Voice Services General Terms
  • Voice Schedule

Phone platforms we supply.

GoTo Connect and Microsoft Teams Phone, supplied, set up and supported by IT Logic.

  • Microsoft Solutions Partner
  • GoTo

Questions

Questions about internet and phones.

What happens if our internet goes down?

With a backup connection in place, your router switches to it automatically and switches back when the main line returns. Because we supply both the connection and the router, we set up the failover and test it.

Can we keep our phone numbers?

In most cases, yes. We confirm what can move and how when we quote.

GoTo Connect or Teams Phone: which should we choose?

If your people already work in Microsoft Teams all day, Teams Phone puts calling in the same place. GoTo Connect suits businesses that want a dedicated phone system with features such as call queues and reception handling. We will recommend one based on how your team works.

Do we have to take IT support to buy internet or phones?

No. They work best together, though, because one team can see the connection, the network and the devices when something goes wrong.

Where are your terms?

You can read the Internet Services Terms and Voice Services terms on our Policies and terms page.