Professional services
Work with a defined start and end.
- Pre-migration reviews
- Database health checks
- New implementation planning
- Upgrades of existing systems
- Cloud migration support
Database Services
Database support for the systems your business runs on.
Through our partnership with DataWyse, we keep the databases behind your business systems monitored, recoverable and performing well.
The offer
Database specialists behind our support team.
A slow database is rarely reported as a database problem. It arrives as a slow application, a report that times out, or a process that used to finish before lunch.
Database work needs a specialist, so we deliver it with DataWyse. Their senior Microsoft SQL Server and Oracle consultants work alongside our team. You deal with IT Logic, and their specialists work behind us.
Talk to the team- Monitoring and alertingContinuous monitoring, with alerts on availability, performance, capacity, backups and security.
- ReportingRegular reporting on health, growth and performance trends.
- Customer portalAccess to the DataWyse customer portal for your own visibility.
- Named specialistsA dedicated team of database specialists.
Compare the levels
Which level fits your team?
All three levels include the same monitoring. Foundation suits internal teams that want oversight, Advanced suits teams that want day-to-day help, and Premium suits businesses with no database capability of their own.
| Capability | Foundation | Advanced | Premium |
|---|---|---|---|
| Monitoring and alerting | Included | Included | Included |
| Regular reporting | Included | Included | Included |
| DataWyse customer portal | Included | Included | Included |
| Dedicated specialist team | Included | Included | Included |
| Day-to-day database administration | Not included | Partly included | Included |
| Performance tuning and optimisation | Not included | Partly included | Included |
| Incident investigation | Partly included | Included | Included |
| Patching and version management | Not included | Partly included | Included |
| Full management outsourcing | Not included | Not included | Included |
| Business knowledge stays in your team | Included | Included | Partly included |
Partly included means we share the work: we advise and your team carries it out, or we carry it out within limits your team sets.
Under the service
What the monitoring watches.
Consulting
Consulting outside the managed service.
Project involvement
Database input at the start of a project.
- SQL Server requirements assessed at the start of a project
- Configuration matched to the workload
- Sizing and licensing advice before purchase
- Performance baselining before and after change
First step
Start with a database health check.
A database health check shows where the environment stands today: what is degrading, what your backups cover, and what would happen if you had to recover it.
Book a health checkWhat you receive
- A configuration and performance review
- Backup and recoverability findings
- Growth and capacity trend
- A prioritised list of recommended changes
Questions
Questions about database services.
Which databases do you support?
Microsoft SQL Server and Oracle. Where a line-of-business application ships its own database, we work with the application vendor.
We have our own DBA. Is this still useful?
That is what the Foundation level is for. You keep hands-on management and your own intellectual property, and we add specialist monitoring.
Can you help us move a database to Azure?
Yes. Pre-migration review and cloud migration support are part of the professional services, and we do the platform work alongside it.
Who is DataWyse?
DataWyse are database specialists we have partnered with to deliver this service. Your relationship, your agreement and your point of contact all stay with IT Logic.