One team for day-to-day IT.
Helpdesk, on-site support and maintenance from people who know your environment.
Services
Our four core services.
Since 2003 IT Logic has looked after the systems Australian businesses run on. Bring us a single project or the whole environment. The same team plans the work, delivers it and answers the phone afterwards.
- Since 2003
- Supporting clients
- 450+
- SMB clients supported
- 2,000
- Devices managed
- 300,000+
- Products from 200+ vendors
Managed ServicesDay-to-day support, maintenance and improvement under one agreement.
RenewalsSoftware and hardware renewals tracked and managed before they become urgent.
ProcurementHardware and licensing sourced from a catalogue of 300,000+ products across 200+ vendors.
Cloud ServicesMicrosoft cloud, migration and workplace services planned around how your people work.
Trusted by organisations across Australia.
In their words
What our clients say.
In a world where technology evolves at lightning speed, it's rare to find a team that not only keeps up but also leads the charge with innovation and dedication. IT Logic has been that team for us. Their expertise and proactive approach have been instrumental in the seamless transition of our data to SharePoint, ensuring no detail was overlooked and every query was addressed. Their commitment to excellence is evident in every interaction, and their support has been nothing short of exemplary. We are grateful for the exceptional service and support provided by IT Logic over the past 25 years and look forward to our continued partnership.
Field note / InsuranceWhat we know about the insurance sector.
We know the systems brokers and underwriters rely on, the continuity obligations they carry, and how work moves through a broking or underwriting office.
- Steadfast approved
- National service provider since 2006
- Business continuity
- Practical security, backup and recovery planning
Our mission
Our mission is to be a business partner with our clients, so we are viewed as part of their business and not purely as an external company that is used for certain tasks.
The IT Logic mission
How we work
One team across the whole lifecycle.
- 01
Plan
Understand the environment, the people and the priorities before anything changes.
- 02
Deliver
Deliver the project, migration or purchase with one accountable owner.
- 03
Support
Run the day-to-day: helpdesk, maintenance, monitoring and renewals.
- 04
Improve
Review what is working, retire what is not, and plan the next step.
Partners and service providers.
Questions
The things people ask before they switch.
Answers to common questions before you call. For anything else, ask the team on 1300 762 122.
What does a managed service agreement cover?
A managed service agreement covers the day-to-day work: helpdesk for your people, maintenance and patching, monitoring, and coordination of your other IT suppliers. We agree the inclusions with you up front, so you know what the agreement covers before you sign.
Can you work alongside our internal IT team?
Yes. Many of our clients have internal IT staff. We can take the helpdesk load, provide escalation and specialist depth, or look after specific areas like security or infrastructure while your team focuses on the business.
How does onboarding work?
We start with an audit of your environment: devices, licensing, security posture and open risks. From there we agree a transition plan, document the environment as we go, and take over support without disrupting your people.
Do we have to move everything to the cloud?
No. We plan around what suits the business. Some workloads belong in Microsoft 365 or Azure, some belong on site, and many businesses run a mix. We will tell you plainly which is which.
How do we get started?
Call 1300 762 122 or use the contact form. We will have a short conversation about your environment and what is prompting the change, then come back with a clear recommendation.