Microsoft Office 365 Migration Inclusions and Exclusions

OFFICE 365 EMAIL MIGRATION

SOURCEWHAT WEMIGRATEWHAT WE DON’TMIGRATE
Exchange 2003,2007, 2010,2013 and 2016• Emails
• Mailbox rules
• Mailbox contacts
• Calendar
• Tasks
• Alias
• Signature blocks
• Public Folders
• Full mailbox permissions
• Distribution Groups
• Outlook address autocomplete
• Notes
• Conversation history
• Personal contacts
• Archive data
• Any email that exceeds the message size limit
• Corrupted items
• Explicit calendar permissions
• Send on behalf permissions
• Office 365 Groups
GoogleMail (Gmail)• Emails
• Mailbox Contacts
• Calendar
• Tasks
• Labels
• Email Categories
• Distribution Groups
• Rules
• Delegates
• Folder/Calendar permissions
• Shared mailbox
• Online Google signatures
• Any email or attachment that is greater than 35MB
• Corrupted items
• Google Hangouts
• Google Groups
• Resource mailboxes
POP/IMAP• Emails
• Mailbox Contacts
• Calendar
• Tasks
• Distribution Groups
• Email Categories
• Rules
• Shared mailbox
• Delegates
• Folder/Calendar permissions
• Online IMAP signatures
• Online POP signatures
• Sent mail, Calendars and contacts for POP mail environments

Please note that IT Logic will not migrate email from the following source environments as part of this service offering:

  • Lotus Notes
  • Group Wise
  • Exchange Hybrid
  • Complex IMAP (Zimbra, iPlanet, etc.)
  • Mail environments greater than 1000 mailboxes

OFFICE 365 BACKUP AS A SERVICE

SOURCESERVICE INCLUSIONSSERVICE EXCLUSIONS
Exchange Online• Full Mailboxes
• Full Shared mailboxes
• Public folders
• Individual Emails
• Mailbox contacts
• Calendar
• Tasks
• Notes
• Journals
• Personal contacts
• Archive data
• Corrupted items
• Permissions
• Signatures
• Distribution Groups
• Outlook address autocomplete
SharePoint Online• Files
• SharePoint Sites
• Full SharePoint site restores (coming soon)
• Permissions
OneDrive for Business• Files• Full OneDrive restores (coming soon)
• Permissions

IT Logic’s backup service includes the following:

  • Configure backup tenancy
  • Backup monitoring
  • Backup health
  • Service degradation notification
  • Outage notifications
  • Configure Exchange mailboxes for backup
  • Configure SharePoint collections for backup
  • Configure OneDrive for Business for backup
  • Configure backup policies
  • Restores (limit 10 per month)
  • Monthly reporting

OFFICE 365 ADMINISTRATION AS A SERVICE

SERVICE INCLUSIONSSERVICE EXCLUSIONS
• User provisioning
• User removal
• License Assignment/Re-Assignment
• Permission changes for:
-- Shared mailboxes
-- Distribution groups
-- Calendars
• Distribution group creation
• Domain management (up to 5 domains)
• SMTP alias management
• Archiving large mailboxes to shared mailboxes
• Manage shared mailboxes
• Manage security groups
• Manage public folders
• Retention policies
• Compliance
• Spam filtering management
• Teams
• Office 365 Groups
• Desktop support
• Password resets
• First level support
• Patch management
• Office 365 billing assistance
• Data migrations
• On-premises Exchange support
• On-premises AD support
• Server support
• SharePoint site development
• Dynamics CRM
• Yammer
• Planner
• Power BI
• OneNote
• Delve

OFFICE 365 REPORTING AS A SERVICE

SERVICE INCLUSIONSSERVICE EXCLUSIONS
• Custom Dashboards
• Customizable alerting on adds, moves, changes and threshold breaches
• 365 Services Status
-- Real-time service status
-- Tenant uptime for the month
-- Service uptime
-- Microsoft reported issues for the month
-- Scheduled or unscheduled outage
• Exchange Online
-- Mail traffic overview
-- Monthly Spam\Malware traffic
-- Monthly top senders and receivers
-- Total mail storage over time for storage fore casting
-- Top largest mailboxes for storage forecasting
• New changes for current month
-- Accounts
-- Groups
-- Public folders
-- Distribution groups
-- Admin accounts
• Subscription summary
-- Licensing
-- Usage reporting (How many users are consuming Office Proplus, SharePoint, etc)
• SharePoint/One Drive for Business
-- Storage usage trending and forecasting
-- Sites
-- Permissions
-- Inactive objects
-- Sharing settings
• External users
• Office 365 Administration services
• Office 365 support
• Desktop support
• Password resets

OFFICE 365 DISCOVER AN DAUDIT

SERVICE INCLUSIONSSERVICE EXCLUSIONS
• Track administrator activities
• Sharing and access requests
• File and folder operations
• SharePoint and OneDrive for Business sync operations
• Account Security
-- Days since last password change
-- All Office 365 administrator accounts
-- Alignment of security policies
---- Litigation Hold/in placehold
---- RetentionPolicies
-- Devices being used Devices users are utilising – are they approved by corporate policy
-- Accounts configured for Multi-Factor Authentication
• Discover and Audit sign-ins:
-- after multiple failures
-- from non-- approved or unknown locations (other countries)
-- from multiple locations within a short timeframe (e.g. user in Sydney signs in and later signs in from London)
-- from infected devices
• Office 365 Administration services
• Office 365 support
• Desktop support
• Password resets