Managed Services

We have been providing Managed Support Services since 1998

As one of the early adopters of Fixed Price Support Plans back in the late 90’s we saw the benefits both to the client and ourselves in providing Proactive, not just reactive Support. Having clients since 1998 proves our model works and keeps clients happy!

The end result is control over your IT Support expenditure and a more stable and reliable computer network.

We have close relationships with all the major software and hardware vendors. Our accreditations include:

  • Microsoft Silver Partner
  • Citrix Silver Partner (Solution Advisor and Service Provider)
  • HP Silver Partner
  • HPE Business Partner
  • Symantec Silver Partner
  • GFI Software Gold Partner
  • Intel Technology Partner
  • SolarWinds Partner of the Year 2014
  • Steadfast Authorised Serviced Provider since 2006
  • OrganiseIT Premier Partner

With our Head Office located in the Sydney CBD combined with partnerships servicing all major capital cities throughout Australia we are your ideal support partner.

Our friendly, professional technicians can be your outsourced Helpdesk that acts and feels like an internal IT Support department. We have clients in a range of industries from earth moving to graphic designers and architects. We do have extensive knowledge of these particular vertical markets so we can provide expert advice in your industry:

  • Insurance Brokers
  • Insurance Underwriters
  • Accountants
  • Lawyers
  • Real Estate Agents
  • Associations
  • Charities

We have in depth knowledge of the systems you use to run your business – our experience includes:

  • Winbeat
  • iBAIS
  • BrokerPlus and Eclipse
  • Sunrise
  • OrganiseIT
  • Steadfast SVU
  • Underwriter Central
  • LEAP
  • REST
  • Microsoft CRM
  • MYOB
  • Xero
  • Attache
  • Handisoft
  • Autocad

The systems we use to monitor, maintain and protect your systems include:

  • GFI MailEssentials
  • GFI MailArchiver
  • GFI WebMonitor
  • GFI Faxmaker Online
  • SolarWinds MSP MAX Mail and MailAssure
  • Storagecraft ShadowProtect
  • Symantec Endpoint Protection
  • Symantec Email Security .cloud
  • Symantec Vault

How Do We Work?

We use Cloud based monitoring systems that provide our engineers updates every 15 mins as to the complete status of your systems. We have large screens in our office that make it easy for our team to identify any major issue at a client site and react quickly to rectify any issues.

We also use a Cloud based ticketing system that provides a full service facility for our clients. The numbering system makes it very easy for a client to track the status of their ticket or they can login to the Client Portal and find out the latest update whenever they wish.

In addition we conduct regular reviews with our clients to ensure their business objectives are being met by our technical solution and planning for future upgrades.

We can also assist with FSRA compliance or Disaster Recovery obligations through our nearly 20 year association with the insurance broking industry. We have the knowledge and expertise to help you with your specific needs.

Some Current Clients

Don’t take our word for it…we are more than happy to provide a referral. Some current clients include:

  • Warren Saunders Insurance Brokers
  • Mecon Insurance
  • MB Insurance Group
  • Delaney Kelly Golding
  • Redkite Charity
  • Police Association of NSW

Case Study – Westcourt General Insurance Brokers (Community Broker Network)

In 2016 we entered a tender process to provide Managed Support Services to Westcourt General who had 15+ servers located in a data centre in Perth, WA. They had 300 users throughout Australia, mainly in Perth, Melbourne, Sydney and Brisbane. After we successfully won the tender we then started work on the project to migrate/rebuild these servers in the Microsoft Azure Cloud platform along with migrate email to Office 365. This project improved the security of the network, increased the speed of the servers for all staff and support response times.

As part of this project we also re-configured their Organise IT SQL Database configuration to provide a solution based on Microsoft best practices, with the assistance of expert Database Administrators.

We held weekly phone conference meetings with Westcourt and the various stakeholders to ensure a smooth transition from the previous network. After the new system went live the owner of Westcourt, Jeff Hollands commented that he “had not received a single call complaining of any issues during and post migration.”

The business continued to grow from the initial 300 users to be over 600 users that we supported until IAG purchased the business and took over the network and support internally in 2019.

To find out more about how we can help you, call us today on 1300 762 122 or send us a message.