Managed Services

We have been providing Managed Support Services since 1998

As one of the early adopters of Fixed Price Support Plans back in the late 90’s we saw the benefits both to the client and ourselves in providing Proactive, not just reactive Support. Having clients for over 17 years proves our model works and keeps clients happy!

The end result is control over your IT Support expenditure and a more stable and reliable computer network.

We have close relationships with all the major software and hardware vendors. Our accreditations include:

  • Microsoft Silver Partner
  • HP Silver Partner
  • Symantec Silver Partner
  • GFI Software Gold Partner
  • Intel Gold Technology Provider
  • LogicNow Partner of the Year 2014
  • Steadfast Authorised Serviced Provider since 2006
  • OrganiseIT Premier Partner

With our Head Office in Bankstown and an office located in the Sydney CBD combined with partnerships servicing all major capital cities throughout Australia we are your ideal support partner.

Our friendly, professional technicians can be your outsourced Helpdesk that acts and feels like an internal IT Support department. We have clients in a range of industries from earth moving to graphic designers and architects. We do have extensive knowledge of these particular vertical markets so we can provide expert advice in your industry:

  • Insurance Brokers
  • Insurance Underwriters
  • Accountants
  • Lawyers
  • Real Estate Agents
  • Associations
  • Charities

We have in depth knowledge of the systems you use to run your business – our experience includes:

  • Winbeat
  • iBAIS
  • BrokerPlus and Eclipse
  • Sunrise
  • OrganiseIT
  • Steadfast SVU
  • Underwriter Central
  • LEAP
  • REST
  • Microsoft CRM
  • MYOB
  • Xero
  • Attache
  • Handisoft
  • Autocad

The systems we use to monitor, maintain and protect your systems include:

  • GFI MailEssentials
  • GFI MailArchiver
  • GFI WebMonitor
  • GFI Faxmaker Online
  • LogicNow MAX Mail
  • Storagecraft ShadowProtect
  • Symantec Endpoint Protection
  • Symantec Email Security .cloud
  • Symantec Vault

How Do We Work?

We use Cloud based monitoring systems that provide our engineers updates every 15 mins as to the complete status of your systems. We have large screens in our office that make it easy for our team to identify any major issue at a client site and react quickly to rectify any issues.

We also use a Cloud based ticketing system that provides a full service facility for our clients. The numbering system makes it very easy for a client to track the status of their ticket or they can login to the Client Portal and find out the latest update whenever they wish.

In addition we conduct regular reviews with our clients to ensure their business objectives are being met by our technical solution and planning for future upgrades.

We can also assist with FSRA compliance or Disaster Recovery obligations through our nearly 20 year association with the insurance broking industry. We have the knowledge and expertise to help you with your specific needs.

 

Some Current Clients

Don’t take our word for it…we are more than happy to provide a referral. Some current clients include:

  • Warren Saunders Insurance Brokers
  • Mecon Insurance
  • MB Insurance Group
  • Delaney Kelly Golding
  • Redkite Charity
  • Police Association of NSW

To find out more about how we can help you, call us today on 1300 762 122 or email info@itlogic.com.au